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How Customer Service Surveys Are Eroding Workers’ Rights

The use of customer reviews to evaluate workers is rising across the service sector. Once you get past the shiny rhetoric of consumer empowerment, it’s a new variation on an old story: enlisting customers on the side of management to help discipline and exploit workers.

Making Sense of QAnon With Q: Into the Storm’s Cullen Hoback

With his HBO documentary series Q: Into the Storm, filmmaker Cullen Hoback manages to demystify QAnon, exposing the mechanisms that underpin the right-wing conspiracy theory — above all, how it gives its followers a way of making sense of the spectacular failure of so many powerful institutions.

WeWork Was the Embodiment of Silicon Valley’s Culture of Delusion

WeWork, the coworking start-up once valuated at $47 billion, was a cult masquerading as a company pretending to be a movement. Focusing on its “charismatic” CEO, Adam Neumann, a new Hulu documentary misses a chance to expose the irrationality and waste of an economic system that lets such charlatanism thrive.