The Empire Calls Back

India’s phone scam industry targets the elderly to the tune of billions each year. Its secret weapon? The loss of communal public life and family support.

Illustration by Max Guther


The financial barrier to starting an Indian “call center” is not very high. For $15,000, an experienced franchiser can help you find a suitable floor in a black-glass office building, wire it with dozens of computer stations, and train a fleet of ambitious, English-speaking graduates to perform telecom fraud. You can usually recoup your investment within a month or two.

Revenues flow in dollars, payroll and other expenses in rupees. The local police will be a nuisance-level operating cost at worst, with the risk of arrest — never mind prosecution — vanishingly slight. Paranoia can be managed by remembering the name of Samarth Bansal, who penned an exhaustive Hindustan Times exposé of Delhi-area scam centers, only to receive a single text message in response: a thumbs-up emoji from a colleague.

More than a decade into India’s rise as a phone scam superpower, fraudulent call centers still thrive across the subcontinent. Scamming is now a mature industry whose growth, like food and alcohol delivery, exploded exponentially during the COVID-19 pandemic. In 2022, India-based scam syndicates defrauded Americans out of more than $10 billion. More than $3 billion of that was siphoned from the accounts of ninety thousand Americans aged sixty and older. This is a sixfold increase from the $500 million seniors lost to scammers in 2021, according to the Federal Bureau of Investigation’s Internet Crime Complaint Center — the fastest growth of any age group. But even these numbers may be lowball estimates. Authorities admit they’re scrambling just to keep up with the most elusive and fast-evolving adversary in international crime.

This article is for subscribers only. Please login or subscribe to access our full archives and beautiful print and digital magazine starting at just $3 a month.