Credit Reporting Companies Want to Hide Consumer Complaints
The major credit reporting companies that help determine your ability to obtain a loan, buy a house, or get a job are urging the Trump administration to hide consumer complaints about their potential misdeeds, which can wreck families’ finances.

Brian Cassin, CEO of Experian, testifies during a Senate Banking, Housing, and Urban Affairs Committee hearing. (Tom Williams / CQ-Roll Call, Inc via Getty Images)
The companies collecting detailed information about you and selling it to corporations to determine your ability to obtain a loan, buy a house, or get a job are now urging the Trump administration to move forward with a proposal to hide consumer complaints about potential misdeeds that can wreck families’ finances.
These same credit reporting companies, which spent more than $1 million lobbying the government on consumer protection laws in 2025, have been sued for deceiving consumers and publishing false information impacting people’s credit scores.
On January 30, the Consumer Financial Protection Bureau (CFPB) began accepting public comments on whether the agency’s complaint intake system, which allows consumers to file public complaints against credit reporting companies, “is necessary for the proper performance of the functions” of the agency. The request for comment also seeks ideas on how to “minimize the burden of the collection of information” on companies flagged.