Restaurant Work Is Always Brutal. Under the Pandemic, It’s Hell.

Working in a restaurant has always been tough. But servers say that the pandemic has created new problems and intensified old ones. Unsafe health conditions, meager tips from vindictive customers, and sexual harassment are now the norm under coronavirus.

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A bartender mixes drinks at Lucky Day bar on September 21, 2020 in Las Vegas, Nevada. (Ethan Miller / Getty Images)


A report on food-service workers’ experiences during the pandemic, released today, reveals how coronavirus has multiplied the problems servers face on the job. The report, conducted by One Fair Wage, a nonprofit that advocates for the end of the subminimum wage for tipped workers, is titled “Take off your mask so I know how much to tip you.”

It’s a line spoken by a customer to one of the 1,675 food-service workers surveyed in the study, and it’s typical of the hundreds of accounts of harassment offered by the study’s respondents, who were gathered from the pool of 61,392 applicants to the One Fair Wage Emergency Fund, with responses collected from late October through early November. When servers are tasked with enforcing social-distancing and mask mandates, the results are more harassment and smaller tips.

A CDC report published in September shows that restaurants are a key site of coronavirus transmission, with adults twice as likely to contract the virus after dining in a restaurant. Today’s report confirms the implication of that finding: restaurant workers are particularly at risk of getting the disease. In fact, 44 percent of workers who responded to the survey say that one or more of their coworkers has contracted COVID-19.

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