DuCongé moved to New York City two years ago and soon started working for AutoZone as a part-time employee. A year later, he became a parts sales manager. He said he decided to start organizing his store after he was removed from the schedule one Saturday in April, and instead went to a joint meeting of the Emergency Workplace Organizing Committee (EWOC) and the New York City Democratic Socialists of America (NYC-DSA). There he was connected with UAW members who encouraged him to unionize.

By then, DuCongé and Valencia, who was hired several months after him, had already discussed the possibility of a union. Valencia’s turning point came in 2025, when he worked a Fourth of July shift and found out from his paycheck that he wasn’t getting holiday pay. “I went in and I told my manager that day . . . I’m going to make a union.”

Valencia said he already knew DuCongé’s political orientation when he approached him about unionizing. “We got to talking about it, and it took a long time because we didn’t have the institutional knowledge on where to even begin, until by chance Nate met someone at a DSA meeting. They hooked us up with the UAW, and the rest is history.”

Given the store’s small size, the workers’ specific grievances, and the tight-knit relationships among several key employees, DuCongé and Valencia felt it would be a good place to test whether AutoZone could be organized.

“I know this isn’t always the case, but for us, it was already there,” said Valencia. “We were already a union.”

Juan Accostupa, a full-time sales associate who has worked at AutoZone for ten years and trained many of the organizers, described the extra responsibilities workers take on. “We’re not just a retail place. We do a lot of work,” he said. “We unload the trucks, we do installations — batteries, headlights, brake lights, wiper blades, whatever the case might be — and we’re just not getting paid properly.”

“You’re expected to do a lot for so little,” said DuCongé. “These are the kind of things that mechanics are paid to do, right?”

Accostupa said he has made minimum wage throughout his tenure at the store. “Some people think this is, like, a revolution thing. It’s not. We’re just asking for what should be done: better pay and better benefits. That’s it.”

Jess Omelia, a part-time commercial driver who previously worked for a Pepperidge Farm warehouse in Florida with “really great benefits,” said working for minimum wage with little to no benefits was a huge adjustment. “It was a job that I needed at the time, so I took it.”

Omelia said the lack of holiday pay for part-time employees came as a shock. She recalled being put on the schedule for Mother’s Day even though she was the only one among her coworkers with a toddler. “I was the only one there working on Mother’s Day,” she said. “It was only my store manager there. He had given everyone the day off or people had called out to be with their families.”

Workers also cited other reasons for unionizing: inconsistent and last-minute scheduling, inadequate equipment, no say in how they handle their routine responsibilities or in disciplinary procedures, and a push to upsell customers known as “WITTDTJR” — short for the AutoZone slogan “What It Takes To Do the Job Right.”

“We would literally come in and underneath the [sales] numbers every day, there would be a threatening note underneath that you need to get these numbers up,” said Omelia. “You would be punished and your hours would be taken away if you weren’t upselling.”

Workers said their card drive proceeded with little incident until July, when corporate got wind of it. After the workers sent their demand letter and submitted their cards in late July, AutoZone promptly rejected them, saying DuCongé’s involvement as a parts sales manager — a position the company says is supervisory — nullified them.

DuCongé disputes that categorization. Under the National Labor Relations Act, a supervisor must have the authority, using independent judgment, to make or effectively recommend decisions like hiring, firing, disciplining, or promoting other workers — authority DuCongé said he did not have. Rather than fight the issue, which could have delayed an election, the workers resubmitted the cards without him.

“I just felt like it would be selfish if I tried to fight for my eligibility,” said DuCongé. “I never wanted to stand in the way of these people. They’re my friends, my coworkers. It was a good feeling to be able to just help.” He added, “As a member of DSA as well, I felt that as a responsibility. It was kind of like, hey, look, I’m in this organization, I might as well do something that lives up to the organization and the reason why I’m in it.”

Workers said that at a prehearing meeting in late August, AutoZone made clear that it intended to challenge the election not before the National Labor Relations Board but in federal court in Tennessee, where the company is based. At the same meeting, the workers and AutoZone signed an agreement that locked in the list of eligible voters to prevent challenges to votes on election day.

Yet other employees who hold the same position as DuCongé were allowed to vote. Two workers who were transferred to the store in mid-August were also deemed eligible.

In the lead-up to the vote, workers reported being subjected to heavy surveillance, multiple antiunion meetings per week, and threats of disciplinary action against the organizers.

“We were having three meetings a week. It was constant . . . and they were really just reading off of a script every time,” said Omelia. “It was just all anti-union. They were extremely against it, said that they would do everything in their power to fight it. If we didn’t like the conditions, [they said] that we could quit and go to another store.”

Valencia said the anti-union messaging relied on half-truths and accusations, including misleading claims about union dues and employees’ ability to communicate with their manager. Organizers, he said, were accused of misleading or threatening workers into voting yes, and were portrayed as using the campaign to land union jobs paid for by workers’ dues.

Workers said AutoZone brought in managers from locations around the country to surveil the store. “There were up to eight, nine people in the store a day, and even the customers were like, ‘What’s going on?’” said Omelia. “There would be times where they’re literally just standing at the back of the store with their arms crossed, just watching us.”

DuCongé said that after the workers submitted their demand letter on July 24, an account under the name of AutoZone CEO Philip Daniele showed up among the viewers of one of his Instagram stories.

In a September 4 recording shared with Jacobin, management threatened to fire DuCongé for union activity on the grounds that he was a supervisor: “If you continue to involve [yourself] in unionization activity, we will accept your invitation to fire you.”

LaborLab, a workers’ rights watchdog group, estimates that AutoZone spent around $200,000 trying to defeat the union. “They do everything except pay you more,” said Murray.

Despite the onslaught of anti-union activity, the workers said the solidarity they felt with one another kept them moving forward. When Omelia’s mother died, her coworkers took up a collection. “I came into work, and they had a little envelope, and they all pitched in to help with my mom’s funeral costs. That’s how close we are.” Accostupa was quick to point out that every manager declined to contribute.

Support also came from outside the store. DuCongé, a filmmaker himself, had posted on social media about how inspiring he found Boots Riley’s new film, I Love Boosters. To his surprise, Riley started reposting updates on their organizing efforts. His first feature, Sorry to Bother You, follows a group of telemarketers who organize and go on strike.

“Boots has been massively influential on my personal life, my filmmaking efforts, but also really, really influential for this campaign,” he told Jacobin. “The solidarity is going beyond the movies and TV shows that he makes.” He added, “I just can’t thank him enough, truly, for helping us out.”

Workers said management kept talking to employees about the election in the twenty-four hours before the vote — and even during it. “On the day of voting, during voting happening, managers were pulling some of those people out of the store, and trying to sway those votes,” said Omelia.

Barred from voting and, he said, from entering the store, DuCongé stayed nearby. He recounted the moment:

I didn’t know what to do with myself, so I just stand on this hill that’s looking down at the store . . . I felt locked onto the ground, and there’s this groundhog sitting right next to me, just also looking out there too. I’m looking at the groundhog, and then eventually it just looks at me, like, “What are you looking at?” It turns out we’re both just looking down at the store. There’s this beautiful sunset and all these crows and everything, and that’s when Mike [DiGuiseppe] texted us the news, and said, “You won.” I just collapsed.

The final tally was 6–4 in favor of the union. Despite the prehearing agreement, and despite his serving as the union’s election observer, Valencia’s vote was challenged during voting, but, in the end, every eligible vote was counted.

The day after the vote, AutoZone fired DuCongé. In a recording provided to Jacobin, management tells him: “Effective immediately, AutoZone is terminating your employment as a result of the failure to act appropriately as a manager by engaging in and/or facilitating union activity.”

The following day, a manager was fired for, in DuCongé and Valencia’s words, “not stopping the union.”

Valencia says he was fired too, on October 3, the morning after the Zoom call. Asked on the call whether he was worried about his job, he had said, “If I get fired, I get fired. They’re going to have to come up with a good reason, because I’m in the bargaining unit. It won’t be so easy.”

That same day, AutoZone filed three objections to the election with the National Labor Relations Board, a move the union sees as a delay tactic. The workers seem undeterred.

“We fought for this and we did it. It’s funny, I was telling the staff and everybody else, we were like the Knicks. Knicks in six,” said Accostupa. “The thing about it was we won six and four, 6–4. That was the key.”

Next they intend to help workers at other AutoZone stores organize. “I deliver to other stores, so I see the things that they go through,” said Omelia. “They were watching this election and waiting to see what happened with us to see if they could move forward.”

Valencia says AutoZone runs on the work of people like him and his coworkers. “People come into AutoZone frantic,” he says. “You help them out, you send them on their way with a smile on their face. It’s a good thing. We’re not saving the world, but one person at a time, we’re making their day better.”

“The workers on the ground are really providing all the value to the companies that eat up all the value,” Valencia says, “and all the people at the top that take all the profits that we create. And we just want some kind of compensation that looks closer to the value that we provide.”