The US Government Is Letting Southwest Airlines Off Easy

After a Southwest Airlines software meltdown stranded two million customers over Christmas three years ago, the Department of Transportation imposed a $140 million fine. The Trump administration just let the airline off the hook for its remaining payments.

Record Number Of Americans Expected To Travel Over Thanksgiving Holiday Weekend

The Biden administration imposed a record-setting fine on Southwest Airlines for stranding many customers over the holidays three years ago. Now Donald Trump is waiving the airline’s final $11 million payment owed to the government. (Anna Moneymaker / Getty Images)


Ahead of the holiday season, the Trump administration just let Southwest Airlines off the hook for the remaining government payments of a record-setting $140 million fine brought by the Department of Transportation after the airline’s software meltdown stranded two million customers over Christmas three years ago.

Late on Friday evening, the Department of Transportation posted a notice relieving Southwest from making its final $11 million payment for “significantly improving its on-time performance,” according to the department. The outstanding $11 million was nearly a third of the total $35 million fine that Southwest owed to the government, thirty times larger than any previous Transportation Department penalty for consumer-protection violations.

The rest of the $140 million penalty was either returned directly to customers harmed by the system-wide holiday meltdown in 2022 or set aside by the airline for future compensation to passengers, as mandated by the Transportation Department’s enforcement action.

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