Anthem Is Cutting Access to Out-of-Network Doctors
Health insurance giant Anthem is introducing a new policy that will penalize hospitals for using physicians outside of its coverage network, forcing medical facilities to police physicians’ network status and decrease care options for patients.

Anthem’s new policy may leave hospitals and patients scrambling for care. (Raquel Natalicchio / Houston Chronicle via Getty Images)
A new policy by the health insurer Anthem will penalize hospitals for using doctors outside of its coverage network.
Anthem claims the move is designed to reduce its members’ out-of-pocket costs. But critics argue it will force medical facilities to police physicians’ network status, strong-arm doctors into accepting lower payments from health insurance companies, and could lead to fewer care options for patients.
According to the new policy, which will take effect on January 1, Anthem will cut a hospital’s reimbursements by 10 percent whenever the facility submits a claim that includes services from out-of-network providers. Additionally, hospitals that rely on out-of-network service providers will risk “potential termination from Anthem’s networks,” according to Anthem’s notice.
The policy will impact plans across eleven states, including Colorado, Georgia, and New Hampshire — all of which are managed by Elevance Health, a multibillion-dollar health company that operates Anthem Blue Cross and Blue Shield plans across fourteen states and serves millions of people.
In a policy update for New Hampshire facilities, Anthem states that in order to “support patient care, and to help reduce out-of-pocket expenses for our members, it is essential that members are directed to care providers participating in our Anthem network.”
A spokesperson for Elevance Health reiterated potential patient benefits in an email to the Lever.
“This policy will encourage fair contracting and reduce abuse, resulting in better affordability, quality, and enhanced protection for members from surprise medical bills,” she wrote.
However, medical professionals say this policy will force facilities to police whether their providers are in-network with Anthem — something that is “not only impractical but raises serious legal and ethical concerns,” according to a letter sent this month by three medical societies to Elevance Health’s CEO.
Consequently, hospitals and patients may be left scrambling for care.
“To avoid penalties and network termination, hospitals may feel forced to replace or reorganize physician groups, which disrupts continuity of care and creates gaps in coverage for essential services like anesthesia,” Patrick Giam, president of the American Society of Anesthesiologists, a medical association that serves more than 50,000 physicians and scientists, wrote in an email to the Lever. “This could lead to delays in procedures, longer wait times, or outright inability to provide certain services.”
For example, a hospital may contract with a single anesthesiology group to provide its anesthesia services. However, if Anthem’s out-of-network penalty policy is implemented and the anesthesia group refuses to join Anthem’s network due to unfavorable contract terms, the hospital may decide to switch anesthesiology providers, Giam explained.
“The transition of groups is never easy or smooth,” he wrote. “It is very disruptive to the hospital operations. Surgeries are delayed and even canceled until the new group can fully staff up.”
Patients covered by Anthem may also lose access to quality providers.
“A highly regarded anesthesiologist might be just fine — and available — to treat patients insured by Cigna or Aetna or Humana, but off limits to treat an Anthem-insured patient,” health insurance reform advocate Wendell Potter wrote in his newsletter, HEALTH CARE un-covered. “The hospital will have to be especially vigilant to keep that doctor out of the operating room when an Anthem patient needs surgery,” or else “get booted out of Anthem’s network.”
Surprises in the No Surprises Act
Potter argues that this is a blatant attempt to increase company profits while skirting the federal No Surprises Act, which was signed into law in 2020 to protect consumers from surprise medical bills from out-of-network providers at in-network facilities. Nearly one in five insured adults in the United States have reported receiving a surprise medical bill.
According to the American Medical Association, a physician lobbying group, insurers have previously used loopholes in the No Surprises Act to pressure providers into joining their networks and accepting lower payment rates. For example, the association noted that in 2021, as the law was about to take effect, Anthem reportedly threatened to end its contract with a group of North Carolina emergency physicians unless they accepted an immediate 20 percent rate cut.
Critics say that Anthem’s new policy further punishes providers for not accepting its contract terms, weakening the No Surprises Act’s requirement that both insurers and providers enter price negotiations for services on equal footing and in good faith.
According to Giam, the law was made to establish “direct, good-faith negotiations between insurance companies and physicians,” not force hospitals to pressure providers to join certain insurance networks.
A group of more than eighty medical associations echoed this point in a letter this month to Elevance Health’s CEO. “We find it very concerning that rather than working through the No Surprises Act, Anthem is choosing to implement a policy that essentially circumvents the statute,” the letter reads.
Elevance Health claims this policy is a response to providers using the No Surprise Act’s independent dispute resolution process, designed to settle billing disputes between providers and insurers, to negotiate payments for procedures that typically wouldn’t be covered by the act.
“Across the country, [independent dispute resolution] filings have skyrocketed, many for nonemergency, planned procedures that should never qualify for arbitration,” a spokesperson for Elevance Health wrote in an email to the Lever. “Certain providers are using the process as a backdoor payment channel, driving up costs that ultimately impact patients, employers, and taxpayers.”
When asked which out-of-network procedures should qualify for arbitration, the spokesperson responded, “The goal should be to keep arbitration focused on true surprise bills — such as emergencies or situations where a patient genuinely couldn’t choose their provider — while promoting in-network participation for scheduled care.”
Anthem’s policy proposal comes in the wake of UnitedHealthcare recently dumping thousands of doctors from its network to boost profits, along with Cigna using a scheme called “downcoding” to downgrade medical care classifications and cut payments to providers.