The Needs of Students and Educators Should Guide Our Use of New Classroom Technologies

Since the start of the pandemic it’s become common to suggest that education will have to adapt to a “new normal,” with increased use of online platforms. But private tech firms risk having an oversized say in what the “new normal” is — ignoring the needs expressed by teachers and learners themselves.

Las Vegas Students And Teachers Conduct Distance Learning As School Year Begins

Nine-year-old student takes an online class during the first week of distance learning in Las Vegas, Nevada, 2020. (Ethan Miller / Getty Images)


The global lockdown has enforced a crisis mode of life, work, and school — something for which neither individuals nor institutions were much prepared. It is unclear when, and how it will end. If there is a widespread sense that education must adjust to a “new normality,” we ought to take a critical look at what the “new normal” really means.

Many will have valid concerns about the direction of change education is taking. Tech giants are positioning themselves as saviors by providing emergency services through their products. Research has already shown that mere access to technologies doesn’t necessary solve the issue of education. And a growing generation of granular data continues to threaten personal privacy through profiling and biased data-driven futures.

But it is essential that our thinking is not dominated entirely by those fears, inhibiting effective decision-making about the challenges the pandemic is presenting and what positive changes can be made.

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