Recently, a job posting for a senior manager position on Starbucks’ Global Communications team made the rounds on Twitter, where observers noticed that it specifically requested applicants with “a passion for crisis communications.” As Starbucks stores file for and win union representation across the nation, many took the listing as evidence that the corporation is panicking behind the scenes.

Starbucks’ National Labor Relations Board (NLRB) filings have now surpassed the hundred-store mark. Some cities are especially hot, with workers in Eugene, Oregon having organized eight out of eight stores in their city. Corporate is not coping well. As Starbucks’ recent retaliatory firings of union organizers in Memphis and Buffalo demonstrate, the coffee giant is a lot less skilled at conflict de-escalation than many baristas.

In the last few months of Starbucks worker organizing, one workplace issue gaining visibility is the expectation on baristas to manage in-store crises and altercations with little support from management. In the letter announcing their filing, workers at the 7th and Washington location in Eugene cited “physical safety issues” at their “high-incident” store, alleging that the company has failed to adequately support and compensate workers facing these challenges.